More Inclusive Healthcare

Take your first steps
toward health equity

Every health equity journey has its champion (You), it’s challenges (disparities, implicit bias, systemic racism), and trusted sidekicks (Us) that appear with tools to help you build a culture that embraces health equity.

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The foundation: race, ethnicity, and language (REAL) data

You are determined to build a foundation for health equity. And, according to the American Hospital Association, collecting race, ethnicity, and language data is fundamental to resolving disparities in care. We have the training you need to ensure every patient has a race, ethnicity, and language assignment. And when you are ready, we can help you with other demographic data too.

Initiate implicit or unconscious bias interruption education

Human beings are amazing and yet we are imperfect. We feel most comfortable around people who we perceive to be like us. We function using shortcuts our brains create to move us efficiently through our days. Unfortunately, both factors lead to implicit bias also known as unconscious bias. This is one of your most significant challenges as a health equity champion. We have education that will lead your teams to become curious about bias and they will be driven to interrupt it.

Reports and data transparency

There comes a time in your health equity journey when building internal support becomes a necessity. You know that visualizing the data is essential for making your case. Tools such as benchmark reports, dashboards, and regional snapshots provide the transparency you need to motivate collective action within your organization. We have tools and services to help you build a culture that embraces health equity.

Educational solutions come in a variety of formats and may be bundled to accommodate your budget. Formats include: automated eLearning, Live Virtual Instructor Led Education, and Train-the-trainer packages.

Data Collection

Health Equity Education

Health Equity Reports

Data Collection

Health Equity Education

Health Equity Reports

Data Collection

Start with reliable, culturally sensitive, demographic data collection.

Ask Every Patient: REAL

Seat Time: 45 Minutes

Audience: Registration Staff

Format: eLearning

This critical and foundational eLearning module introduces the concept, methods, and value of collecting race, ethnicity and language (REAL) data. Registration staff will be energized by understanding the importance of their role in improving health outcomes for patients. The package also supports them with valuable, “just-in-time” job aids.

Companion Courses Available

What is REAL and Why Do We Collect It? (eLearning video for enterprises)
Ask Every Patient: REAL for Managers (live virtual instructor led training)

Gender Identity Data Collection: Consultation and Customized Training

Seat Time: 30-45 minutes

Audience: Varies

Format: On-demand eLearning or Live by Zoom

While most healthcare organizations collect gender data, many are not equipped with the subject knowledge or education to expand their data collection to include gender identity. Our in-house and faculty experts provide consultation on: (1) Two-step gender identity data process utilizing patient self-reporting methods. (2) Field testing and tailoring intake questions. (3) For more advanced organizations, advice on the collection of LGB+ data, including best practice categories. When a data collection program has been finalized, MIH will customize its base training to incorporate training elements specific to your organization. The entire process will expedite your gender identity and LGB+ data collection program.

Health Equity Education

Go deeper with enterprise education and training.

Implicit Bias: How to Identify and Resolve It

Seat Time: 45 Minutes

Audience: Staff, Providers, Managers

Format: On-demand eLearning and Live by Zoom

This scenario-based training digs into how biases influence healthcare access, quality and outcomes. Participants will learn practical techniques such as perspective-taking, emotional regulation skills and partnership building. These serve to reduce stereotyping, manage behaviors, change interactions and ultimately, improve care delivery. Understand how identities shape the way we view ourselves and others. Learn how bias influences healthcare quality, access and outcomes. Develop techniques to reduce bias, improve interactions and elevate care delivery.

Related Courses

Implicit Bias and Health Equity – content delivered live by Zoom by our faculty.

LGBTQ+ Across the Spectrum

Sexual Orientation and Gender Identity (SOGI) Education (eLearning Module Format)

This eLearning series is designed to help a variety of healthcare professionals recognize and apply key sexual orientation and gender identity terms, expand conceptual understanding, challenge misconceptions, and improve communication with LGBT+ patients and families.

Each eLearning module covers multiple facets of sexual orientation and gender identity, including sex assigned at birth, culture, and gender expression. The content includes eye-opening statistics and insights about disparities facing the LGBT+ community and illustrates

how small changes can create big improvements. Learners practice multiple scenarios to develop concrete skills that equip them to respond to a variety of common situations, promoting a welcoming and affirming environment for LGBT+ patients, families, and staff.

Course 1: Build A Foundation for SOGI Empathy and Communication

Seat time: 90 minutes

Audience: Healthcare Administrators; Quality and Performance Improvement Advisors; Nurses and Doctors

Format: On-demand eLearning

Course 2: Build Language & Skills That Welcome and Affirm LGBTQ+ Patients

Seat time: 30 minutes

Audience: Medical Assistants, Registration Staff, Organization-wide

Format: On-demand eLearning

Course 3: Create an Affirming Service Environment for Transgender Patients

Seat time: 30 minutes

Audience: Nurses and Doctors, Transgender Clinic Staff, Medical Assistants, Registration Staff, Organization-wide

Format: On-demand eLearning

CoLabs for Resolving Disparities and Impacting Structural Racism

More Inclusive Healthcare works with 8-10 clients per year to advance health equity within their organizations. Client projects center on serious challenges such as identifying and resolving disparities in diabetes care or blood pressure control. In 2021, projects have been initiated that center on: (1) disparities in maternal health; and (2) aligning teams on the structural racism and implicit bias that prevents diverse and vulnerable populations from living their best lives. We would like advance global healthcare in these areas and more.

Health Equity Reports

Build a culture that embraces health equity with reports that build executive support and make disparities transparent.

Health Equity Best Practice Assessments

This assessment begins with a survey of 30-40 questions regarding various health equity activities and practices within your organization. Questions are asked about your:

Data collection activities;
Use of data to identify and resolve disparities in care, experiences or access;
Collection social determinants of health data;
Implicit bias and cultural responsiveness educational practices; and
Data transparency through quality, strategy and other dashboard reports

Survey responses are converted to a dashboard showing how your answers line up with best practices. The organization is rated as beginning, intermediary, or advanced on the path to health equity. Recommendations for next steps are a feature of the report.

Health Equity Dashboards

More Inclusive Healthcare offers a variety of dashboard reports utilizing your organization’s raw data and PHI blinded registries. Visualizations include:

REAL data collection;
Stratification of discharge data revealing useful findings such as vulnerability among patient populations and patient access challenges; and
Stratification of diabetes and hypertension quality measures.

Customized reports are also available. Reports may focus on maternal morbidity/mortality data, readmissions, and other measures where disparities are commonly found.

Service Area Vulnerability Scans

This report utilizes public data to identify vulnerabilities across service areas. Factors such as, race and ethnicity, percentages of uninsured and Medicaid, percentage of individuals below the poverty level, and the prevalence of chronic conditions are just a few of the statistics included. Reports can be cross referenced with your organizations internal data to paint a picture of regional health and need. The information may be used as a basis for strategically initiating collective impact projects, to seek funding to support community-based interventions, or to guide the work of health equity teams and initiatives.

No one as all of the answers and everyone has a unique starting point. You don’t have to go it alone. We’re here to help.

Testimonials

"I loved how interactive it was. It’s easy to drift off into emails when attending a training, but this kept our focus and was interactive, so we paid attention."

"We implemented More Inclusive Healthcare’s REAL and SOGI training stacks. Our REAL data collection has improved and MIH started us on the road to data disaggregation reports and dashboards. Their resources and services have helped us advance our health equity agenda across the organization. We would be lost without MIH."

"Since participating in More Inclusive Healthcare’s Impact Disparities CoLab, we have seen continued improvement in diabetes related disparities. Our team learned to disaggregate data and we know it is important to train staff to collect REAL data so we can advance our Population Health Priorities as it pertains to patient outcomes. Ask Every Patient: REAL is perfect for training our registration staff once per year."

"I liked how they kept everyone involved and interactive. Great positive presenters too, which kept it uplifting and motivational."

"The course is highly engaging, and the interactive scenarios really make grasping data collection best practices practical and relevant for our registration staff. I’ve never seen anything else like it."

"More Inclusive Healthcare’s Implicit Bias eLearning course considers patient care principles through the lens of culture and bias and its impact on health, wellness and illness. The course presents providers with a valuable learning opportunity to focus on who they are and how they are in relation to their patients, which may positively impact what they do."