[fusion_builder_container hundred_percent=”yes” overflow=”visible” padding_right=”0px” padding_left=”0px”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_modal name=”modal_call_us” title=”Contact More Inclusive Healthcare” size=”large” background=”” border_color=”” show_footer=”yes” class=”” id=””]Contact us today for a module demonstration.

855-645-6456
info@moreinclusivehealthcare.com

[contact-form-7 id=”13728″ title=”Contact More Inclusive Healthcare”][/fusion_modal][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#f8f6f7″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”10%” padding_right=”10%” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_title size=”2″ content_align=”center” style_type=”none” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Improving Race, Ethnicity and Language Data Collection With Staff Training[/fusion_title][fusion_title size=”1″ content_align=”center” style_type=”none” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]The Situation[/fusion_title][fusion_separator style_type=”single solid” top_margin=”10px” bottom_margin=”50px” sep_color=”#c7c6c6″ border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”10%” alignment=”center” class=”” id=”” /][fusion_text]In healthcare, the data tell the story. Patient populations are more diverse than ever. Accurate race, ethnicity and language (REAL) data is a key driver of quality improvements. REAL data helps hospitals provide better care, which leads to better health and lower costs.

With Medicare and Medicaid reimbursements now tied to quality, obtaining accurate REAL data is a top priority at hospitals across the country.

Hospital leaders are realizing that they need to make major changes to more accurately document race, ethnicity and language data. So the question is: How do you provide healthcare transformation training so employees can obtain this data from your diverse patient population?[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”http://go2mih.com/wp-content/uploads/account-bg-2.jpg” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”10%” padding_right=”10%” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_title size=”1″ content_align=”center” style_type=”none” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]The Solution[/fusion_title][fusion_separator style_type=”single solid” top_margin=”10px” bottom_margin=”50px” sep_color=”#ffffff” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”10%” alignment=”center” class=”” id=”” /][fusion_text]In 2010, More Inclusive Healthcare was hired by The Greater Cincinnati Health Council to work with 24 member hospitals on improving the accuracy and reliability of REAL data collection. Our goals were to:

Emily Seitz-Pawlek, who is vice president of Revenue Cycle at Catholic Health Partners, was on a multi-disciplinary leadership team that guided the REAL data collection project.

“This work is absolutely necessary to improve quality and the patient experience, and also to lower costs. We ask for race, ethnicity and language data so we can provide the best care.” Seitz-Pawlek says.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#f8f6f7″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”10%” padding_right=”10%” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_title size=”1″ content_align=”center” style_type=”none” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]More Inclusive Healthcare’s eLearning Module[/fusion_title][fusion_separator style_type=”single solid” top_margin=”10px” bottom_margin=”50px” sep_color=”#c7c6c6″ border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”10%” alignment=”center” class=”” id=”” /][fusion_text]More Inclusive Healthcare developed an eLearning module for REAL data collection training that reduced variability in REAL data collection and ensured complete, accurate data.

Seitz-Pawlek says that Lisa Sloane of More Inclusive Healthcare was thoughtful and creative in her approach.

“This work is very complicated and involves layers of personnel and systems,” Setiz-Pawlek says. “Lisa reached out and used her large network to brainstorm, guide conversations and keep us on track.”

Employees could easily log in to the REAL data eLearning module at any time. They used it to understand how to sensitively and consistently collect data, and why this is important. The eLearning module also:

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#76c4d5″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”10%” padding_right=”10%” hundred_percent=”no” equal_height_columns=”yes” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_title size=”1″ content_align=”center” style_type=”none” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]How We Got It Done[/fusion_title][fusion_separator style_type=”single solid” top_margin=”10px” bottom_margin=”50px” sep_color=”#ffffff” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”10%” alignment=”center” class=”” id=”” /][fusion_text]Our first priority was obtaining critical support from health systems’ top executives. Then we worked with member hospitals to create a disparities resolution program that included standardizing REAL data and training staff in patient self-reported methodology.

We ensured that all member hospitals were using the same categories and that the categories were consistent with Office of Management and Budget guidelines. Our final step was developing an eLearning module that trained hospital and primary care staff in patient self-reporting methods.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#f8f6f7″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”0px” padding_left=”10%” padding_right=”10%” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”0px” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_title size=”1″ content_align=”center” style_type=”none” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]The Results[/fusion_title][fusion_separator style_type=”single solid” top_margin=”10px” bottom_margin=”50px” sep_color=”#c7c6c6″ border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”10%” alignment=”center” class=”” id=”” /][fusion_text]The REAL data project trained more than 1,200 registration staff across Greater Cincinnati. It yielded immediate and dramatic improvements in race, ethnicity and language data collection.

This was our timeline for project implementation by quarter-years:
[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#f8f6f7″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”10%” padding_right=”10%” hundred_percent=”no” equal_height_columns=”yes” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_3″ layout=”1_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”#ffffff” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”10px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]

Q3 2009
Representatives from 24 participating hospitals were nominated by hospital/health system CEOs.

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Q4 2009
GAP analysis performed to determine the hospital/system changes needed to standardize data-collection protocols.

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_3″ layout=”1_3″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”#ffffff” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”10px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]

Q1 2010
Participating hospitals adjusted their registration systems.

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_3″ layout=”1_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”#ffffff” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”10px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]

Q2 2010
We trained registration staff in patient self-reporting methods.

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_3″ layout=”1_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”#ffffff” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”10px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]

Q3 2010
A community relations plan was implemented, with each hospital participating.

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_3″ layout=”1_3″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”#ffffff” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”10px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]

Q4 2010
Participating hospitals began collecting REAL data using patient self-reporting methods.

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#f8f6f7″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center bottom” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”20″ padding_left=”10%” padding_right=”10%” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]TABLE 1: This table shows aggregated hospital reported pre-program implementation data as of Q4 2010. Compare that to our Q1 and Q2 2011 results, after in-person training and project implementation.

Indicator Cases Q4-2010 Percent with Indicator Cases Q1-2011 Percent with Indicator Cases Q2-2011 Percent with Indicator
Race 56,865 68.88% 57,627 90.25% 57,483 90.42%
Ethnicity 56,865 40.79% 57,627 69.38% 57,483 66.57%
Language 56,865 59.10% 57,627 60.54% 57,483 75.82%

Source: The Greater Cincinnati Health Council[/fusion_text][fusion_text]TABLE 2: This table shows the results well after implementation of our eLearning module in 2012. Quarters one and two are combined.

Percent of inpatient discharges with indicator present by quarter

Indicator Cases Q1 & Q2 – 2012 Percent with Indicator
Race 112,612 99.97%
Ethnicity 112,612 97.84%
Language 112,612 90.59%

Source: The Greater Cincinnati Health Council[/fusion_text][fusion_text]The REAL data collection eLearning module could easily be uploaded to each hospital’s learning management system. It became an integral part of staff training during orientation, and also as an annual refresher.

“All of us are in healthcare to impact patients’ lives for the better,” Seitz-Pawlek says. “When we step back and think about how people are impacted by our work, why wouldn’t we want to do everything we can to have better outcomes?”[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”#76c4d5″ background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”15px” padding_bottom=”15px” padding_left=”30px” padding_right=”30px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”border-btm” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_text]

Contact us to learn more about the most cost effective training solution available

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